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Director of Sales Operations

New York City HQ

Our Vision

INTURN is the leading global platform that standardizes the way the retail industry plans shops and transacts off-price inventory

Job Summary

INTURN is looking for an experienced Sales Operations Director to drive organizational excellence across the sales team and support growth initiatives. Reporting into our Global SVP of Sales, they will facilitate strategic planning, analytics, systems implementation, processes, and technologies that impact the entire Global Sales Organization and work cross-functionally with departments to support company goals. The ideal candidate has a passion for driving outcomes by turning data-driven insights into actions and enjoys working within a highly collaborative and fast-paced environment.


  • Build relationships with commercial leadership and their teams to become a true business partner, driving insights and building processes to ensure achievement of growth goals
  • Evaluate current strategy, provide insights and recommendations involving pitch process, sales strategy, market segmentation, sales person territories, organization, product adoption and product value proposition
  • Create, refine, and implement processes for the sales team to remove friction, increase productivity, and drive desired results from leadership
  • Own sales metrics and reporting, including bi-weekly executive summaries and external reporting for board materials; present findings at company meetings on quarterly basis and develop dashboards to automate and scale reporting processes
  • Create training and enablement programs by role, with established ramping milestones and red flag reporting to enable managers
  • Own team forecasting process, including preparing reporting and deliverables for forecast meetings, reviewing each deal with VP of Sales and Sales Directors to ensure data in Salesforce is accurate and up to date, and assessing risk factors as appropriate
  • Support strategic partnerships, acting as lead Channel manager for the sales team, including CRM integration(s), collateral creation, onboarding new partners, reporting, and pipeline management
  • Optimize and manage sales technology stack, adding new tools to solve business problems and integrating with processes cross-functionally; document and train end users as needed to drive proper adoptions
  • Own Sales team budget, including creation of annual budget, expense report management, and negotiation of software contracts as needed
  • Proactively monitor and strive to maintain high levels of data quality, accuracy, and process consistency across all sales systems 
  • Lead SalesForce projects to enhance system for business needs cross-departmentally


Required Skills

  • 5-7+ years experience in Sales Operations or Revenue Operations at a high-growth technology company
  • 4+ years as Salesforce administrator, certification is a plus but not required. Comfortable with field creation, workflows, validation rules, process flows, and managing integrations with other software tools
  • Experience supporting enterprise sales organizations, customer success, marketing and successfully driving change management in a complex, changing organization
  • Ability to implement and optimize Sales Engagement platform (i.e. SalesLoft, Outreach)
  • Experience interviewing, hiring, and onboarding new sales talent in line with company headcount goals
  • Strong analytical skills, with the ability to draw insights from large data sets and present findings to company leadership. BI tool experience a plus
  • Ability to thrive in a fast-paced, rapidly-changing environment and work under tight deadlines to prioritize multiple deliverables and responsibilities
  • Excellent communicator and collaborator; able to work with both technical and non-technical teams


Benefits & Perks

  • Professional development and wellness annual stipend (physical and mental health) $3200.00 per year. 
  • Sabbatical (after 4 years you get an additional month off) 
  • Medical, dental, and vision health care
  • Paid Parental leave (12 weeks)
  • 401K retirement plan
  • Paid vacation days: 18
  • Unlimited sick time (Humans First! policy)
  • Equity options
INTURN is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of INTURN to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived
race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.