Client Success Analyst

New York, New York

INTURN is the leading global platform that standardizes the way the retail industry plans, shops and transacts off-price inventory.

 

Job Summary:

The Client Success Analyst (CSA) is a key team member on the Global Client Success team, responsible for the post-sale success and satisfaction its clients. The CSA works closely with Client Success Account Managers to provide day-to-day account support, including but not limited to: leading client user trainings, troubleshooting any issues, analyzing client data, building pitch decks, and providing transaction support.  The CSA will also have the opportunity to be more hands on in managing smaller accounts in the portfolio. A CSA is expected to maintain a high level of operational efficiency and deliver superior client service.

 

Core Responsibilities:

  • Act as first responder for client issues
  • Own all transactional support across portfolio where needed
  • Support account owners in ensuring customer growth, satisfaction, and retention
  • Assist team members in preparing decks, Excel models, etc. as necessary
  • Analyze client data to provide actionable business insights
  • Gather feedback from customers and work with Product team to identify client-centric solutions
  • Monitor client & team KPIs
  • Contribute to internal projects including research and client data-entry
  • Potential opportunity to manage smaller accounts

 

Education

  • BA/BS is required

 

Key Qualifications

  • Highly proficient in Microsoft Office (Word, Excel, and Powerpoint)
  • Ability to effectively communicate across teams both internally and externally
  • Extremely proactive and highly organized with an ability to multi-task
  • Commitment to going above and beyond for clients with a “no task too small” outlook
  • Ability to deal with ambiguity and effectively manage internal resources
  • Willingness to travel if necessary

 

Benefits & Perks

  • Personal Development Spend (800/year)
  • Wellness stipend including mental and physical health ($200/month)
  • Sabbatical (after 4 years you get an additional month off) 
  • Medical, dental, and vision health care
  • Paid Parental leave (12 weeks)
  • 401K retirement plan
  • Paid vacation days: 18
  • Unlimited sick time (Humans First! policy)
  • Equity options
  • Company outings & summer events
  • Friday lunches… #noms

 

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