Associate, Account Manager

New York City HQ

Our Vision

 INTURN is the leading global platform that standardizes the way the retail industry plans, shops and transacts off price inventory.

Job summary:

The client success associate is a highly visible team member responsible for the post-sale success and satisfaction of a portfolio of 12-15 INTURN customers. CS associates work to identify and address any customer satisfaction, growth opportunity or risk within their portfolio, while also attending to the day-to-day operations of each account. This includes, but is not limited to, training, troubleshooting and ongoing, proactive communication both internally and externally. CS associates are expected to maintain a high level of operational efficiency and delivering superior client service.


  • Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned accounts
  • Build, maintain and execute on account plans for each assigned account
  • Develop strong relationships with all key decision makers and influencers across account
  • Own all primary Customer communication and resolve escalations with autonomy
  • For clients, assist with and understand internal budgets, forecasts, and margin management
  • Gather feedback from customers and work with product to identify client-centric solutions
  • Analyze customer data to identify best practices
  • Report on, and mitigate, risk and opportunity within portfolio
  • Help customers plan and understand the best ways to utilize INTURN for their specific business needs by serving as a product expert
  • Work closely internally with cross-functional teams to ensure alignment on key accounts and decisions
  • Contribute to internal projects including research and client data-entry
  • Think outside the box to offer new ideas to leadership team that foster client success


  • BA/BS is required
  • Advanced degree is a plus

Key Qualifications

  • Ability to effectively communicate ideas to clients, executives, and cross-functional teams with both excellent written and verbal skills
  • Basic knowledge (at a minimum) of retail industry, including inventory management and supply chain lifecycle. Knowledge of wholesale is a plus.
  • Extremely proactive and highly organized with an ability to manage and complete multiple tasks on time and within a budget
  • 2-4 years experience in account management or customer success at a SaaS company preferred
  • Technical aptitude and ability to learn software programs
  • Experience with Customer Relationship Management (CRM) software such as, Salesforce
  • A commitment to going above and beyond to make clients happy with a “no task too small” outlook
  • Highly proficient in Microsoft Office (Word, Excel, and Powerpoint). Familiarity with Salesforce is a plus.
  • Ability to deal with ambiguity and effectively manage internal resources
  • Willingness to travel if necessary

Benefits & Perks

  • Personal Development Spend ($800/year)
  • Wellness stipend including mental and physical health ($150/month)
  • Sabbatical (after 4 years you get an additional month off)
  • Medical, dental, and vision health care
  • Paid Parental leave (12 weeks)
  • 401K retirement plan
  • Paid vacation days: 18
  • Unlimited sick time (Humans First policy!)
  • Equity options
  • Company outings and summer events
  • Friday lunches… #noms